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Wednesday, July 26, 2006
Premiere Global Services Expands Email Marketing Team

Tracey Daley joins PGS from Responsys as new Business Solutions Consultant

Premiere Global Services (PGS), a global outsource provider of business process solutions, today announces the appointment of Tracey Daley as Business Solutions Consultant.

Tracey was previously channel sales manager at enterprise email marketing solutions provider, Responsys, where she developed partner relationships in EMEA, before which she was with IronPort Systems, a leading global email security vendor.

Mike Shaw, Head of PGS's UK Email Marketing Solutions division, commented: "Tracey's arrival is a major coup for PGS and more importantly our Email Marketing Solutions team. The appointment of such a high calibre individual is a clear signal that we are able to offer unparalleled email marketing services and advice to major blue-chip organisations .The experience Tracey had gained from her time at Responsys is invaluable and adds another dimension to our rapidly expanding team."

PGS's Email Marketing Solutions team is dedicated to providing technology and service solutions to marketers who seek to build strong customer relationships, increase revenues and improve marketing ROI. The company recently extended its lead in the industry through the acquisition of email marketing specialist, Accucast Inc.

Commenting on her appointment, Tracey said: "Marketing practices have changed dramatically in the past few years with the introduction of email and SMS campaigns. I am delighted to join PGS at such an exciting time and to be part of a dynamic company. I look forward to helping the team grow the business and position PGS for future success."

About Premiere Global Services
Premiere Global Services is a leading global provider of innovative business communications and data services. Customers use our ASP platform to process and deliver large quantities of individualised, business critical information via enhanced Email, Fax, Voice and SMS. Premiere Global Services offers outsourced document delivery, data capture, alerts/notifications and campaign marketing solutions that automate customers' business processes and improve efficiency levels enterprise-wide. We also offer a full suite of VoIP-based collaboration sessions and conferencing solutions, including automated, operator-assisted and Web collaboration services that enable customers to communicate real-time via our advanced, open standards global conferencing platform.

Premiere Global serves more than 46,000 corporate accounts in nearly every business sector, throughout 19 countries worldwide. Our corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326.

Additional information can be found at http://www.premiereglobal.com/ or contact our local office in the United Kingdom on +44 (0)20 7444 0700.

 
Tuesday, July 25, 2006
Identity and Passport Service and NHS Careers set to benefit from Azzurri's contact centre solution

Key Components include Avaya Communication Manager, Modular Messaging and Interactive Response software

Newbury and Guildford, UK, 25th July 2006: Leading business voice and data company and Avaya Platinum Partner, Azzurri Communications today announced that one of the UK's largest contact centre outsourcers MM Teleperformance has signed a multi-million pound contract for the supply and maintenance of an Avaya IP telephony system. The solution will be implemented across its nationwide network of contact centre sites in Bristol, Ashby, Bangor (Northern Ireland) and Birmingham. Clients set to benefit from this investment include the Identity & Passport Service (IPS), NHS Careers, Sainsbury's and Volvo Cars UK.

The new multi million pound investment involves using one consistent telephony platform across all sites, improving overall quality and service delivery and making it internally easier to use, manage and support. It will also allow telephony links to clients' regional offices and also within MM Teleperformance UK and offshore locations.

Jeff Smith, chairman of MM Teleperformance comments: "With our new communications set-up we are investing in the future. We are aware that in order to stay ahead of the competition we need to provide greater flexibility for our clients. Standardising our platform and introducing some new applications will make a great difference to our offering."

MM Teleperformance's "Project Telephony Refresh" involves standardising MM Teleperformance's switch platform, introducing a single predictive dialling platform, utilising common workforce management tools and software and a single voice recording system. The project is now in its initial phase and will be finalised during the latter half of this year.

Each site is equipped with Avaya Communication Manager running on an Avaya S8720 Media Server, designed to support both digital and IP-based telephony within a distributed enterprise communications network. IP telephony is software-based technology that uses Voice over the Internet Protocol (VoIP) to transmit voice as data over a computer network.

The solution was installed with Avaya Modular Messaging, a powerful IP based voice and fax messaging platform enabling quick and effective communication between supervisors and agents.

Azzurri also installed the Avaya Interactive Response platform enabling MM Teleperformance to automate voice transactions via speech and touchtone. Avaya's Call Management System was also added, providing the information and management tools MM Teleperformance needs to monitor and analyse the performance of their call centres, showing where improvements are needed and where to take fast effective action.

MM Teleperformance will also benefit from Callmedia Advance, a single predictive dialling platform that enables maximised agent productivity by improving the quality and quantity of MM Teleperformance's outbound calls, whilst complying with the new OFCOM regulations. The Callmedia solution offers improved flexibility through seamless integration and flexible use of outbound resources.

In addition, common workforce management tools and software from Blue Pumpkin have been installed, enabling MM Teleperformance to plan and establish goals for each agent, record and measure agent performance and analyse and investigate opportunities, trends and areas for improvement.

Martin St Quinton, CEO, Azzurri Communications comments: "The contact centre industry has suffered bad press over the years, focusing on bad customer experiences. With sophisticated new technology, MM Teleperformance can improve the customer experience and that is what is most important. Through Azzurri the business will gain a better understanding of its telephony and related costs which could lead to further financial benefits."

(ENDS)
For further information please contact:
Rebecca Dean
Insight Marketing
01625 506416
rdean@insightmkt.com <mailto:rdean@insightmkt.com>

Joe Doyle
Azzurri Communications
01635 520 360
joe.doyle@azzu.co.uk <mailto:joe.doyle@azzu.co.uk>

About Azzurri Communications
Formed in June 2000, Azzurri Communications is one of the largest converged voice, data, and managed service companies in the UK. Annualised turnover is in excess of £100 million. There are circa 800 employees nationwide. Headquartered in Newbury, Azzurri currently has sales and support operations in Fareham, High Wycombe, Kingston, Birmingham, Burnley, Hull, Leeds and East Kilbride.

Partnering with leading manufacturers and networks, Azzurri provides solutions that include voice, data, networking, digital print and mobile. Azzurri also provides consultancy such as in-depth communications audits for large corporations and comprehensive telecoms management services. For further information visit www.azzurricommunications.com <http://www.azzurricommunications.com>

About MM Teleperformance
"MM Teleperformance is one of the UK's largest outsourced contact centre providers and owned by the worlds second largest outsourcer, SR.Teleperformance. For more information please visit www.mmteleperformance.co.uk <http://www.mmteleperformance.co.uk/> and www.srteleperformance.com <http://www.srteleperformance.com/>.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.

 
Monday, July 24, 2006
British businesses losing orders as lunchtime calls go unanswered

Manchester, UK, 24th July 2006: British businesses could be losing millions of pounds in orders because they don't have enough people answering their phone lines at lunchtime.

That's the finding of Voice4IP, a subsidiary of the leading network distributor and broadband wholesaler NetServices plc, which today revealed that many organisations are underestimating the level of demand from consumers calling their offices and shops during their lunch breaks.

Voice4IP has identified that between 12pm and 2pm the number of calls going unanswered at British businesses increases substantially. Although the exact number varies from company to company, typically the number of missed calls at businesses serving the general public doubles compared to other times of the day.

The research is based on more than 100,000 calls, and highlights the importance for businesses to closely monitor their telecoms infrastructure and call patterns. Companies can also use Voice4IP's up-to-the-minute reports, which are supplied to customers of the company's voice over IP solutions, to identify other business issues such as employee misuse of the phone.

However, companies operating in the business-to-business arena do not share the issue - and indeed in many cases quite the opposite is true, with the number of calls going unanswered falling considerably while staff are taking their lunch breaks.

"The information we have uncovered shows the difficulty that many people are having in doing business with companies at lunchtime," said Voice4IP's managing director Phil Wedgwood. "Today, consumers want everything 'yesterday' so these firms are likely to be losing new business and frustrating any existing customers calling their offices.

"The research also shows how detailed intelligence on telephone calls into and out of the office can help managers to identify issues in their business, either across the enterprise or with individual departments or employees".

Voice4IP provides fully managed voice over IP (VoIP) technology. Among the features of the system, is the ability to obtain a report showing where missed calls have come from so that the customer can be contacted later in the day.

(ends)

For further information please contact:
Rebecca Dean
Insight Marketing
01625 506416
rdean@insightmkt.com

About Voice4IP
Voice4IP is a subsidiary of leading network distributor and broadband wholesaler, NetServices plc.

Voice4IP has developed a fully managed service to transmit voice traffic within and between organisations using voice over IP (VoIP) technology. The service, developed in-house, incorporates the network, soft switch and a fully integrated portal front end as well as a real time billing system - taking the concept of fully managed VoIP to a new standard in the market. Once Voice4IP connects a company with multiple sites, all inter-site calls will be free of charge. VoIP is changing existing business models in the industry and is giving rise to significant savings for customers. Voice4IP is driving industry standards.

Formed in 1996, NetServices plc is a leading network distributor and broadband wholesaler. Based in central Manchester, the company owns and manages over 20,000 sq. ft of data centre and has points of presence in Manchester, London and Sacramento, USA.

Known as "The People behind the People", NetServices brings together technologies that provide both business and consumer connectivity to the Internet including WAN, Voice over IP, L2TP DSL aggregation, hosting and co-location, leased line access, VPN and Internet security over a MPLS network.

The NetServices Group currently employs 100 staff.

For further information visit www.netservicesplc.com/www.voice4ip.com <http://www.voice4ip.com>

 
Monday, July 17, 2006
PRESS RELEASE: Vistorm appoints new General Manager for Managed Services business

Oxford, UK, 17th July 2006: Information assurance specialist Vistorm announced today the appointment of Martin Dipper as General Manager of its Managed Security Services business. Martin is an experienced IT security specialist, with a strong background in managed services, IP and applications technologies. As a member of the Vistorm Operations Board, he will play a crucial part in the growth of the division.

"It's an exciting time in Vistorm's development," said Dipper. "As the frequency and boldness of organised attacks against corporate networks rise, IT directors and chief security officers must take a proactive approach to ensure that all aspects of their infrastructure have the appropriate levels of security. Drawing on a long heritage of providing security services, we plan to develop a new range of Managed Service products that will differentiate Vistorm from the competition. We will focus on three crucial areas - securing corporate networks; delivering secure client services that enable 'anywhere, anytime' remote user connectivity; and information management and intelligence services, providing information to help customers understand and respond to security incidents and events that occur on their infrastructure."

Prior to joining Vistorm, Martin spent 11 years at BT where he ran the Managed Security Services business of Infonet, a business acquired by BT. During his time there he developed connectivity, application and security services for multinational enterprises. He was also VP of Product Management for their Managed Security Services where he operated in a global, cross-cultural, virtual team environment. He established the managed security services strategy and portfolio for BT Infonet, which involved the full lifecycle of product development and service delivery.

Jim Kent, CEO of Vistorm, said: "Managed Services is critical to our plans both in terms of growth and in company profile. Our progress in this area has been good and we now want to drive ahead with our plans to expand the services we offer to new and existing clients. Martin will be instrumental in achieving this and we're delighted to have him on board."

Before his managed security services role at BT, Martin held marketing and management roles in IP and application services. Prior to this, he held marketing and consulting roles at Wang LABS and Microsoft.

ends

For further information please contact:
Rebecca Dean/Natalie Gross
Insight Marketing and Communications
01625 506416 / 01625 506427
rdean@insightmkt.com <mailto:rdean@insightmkt.com>/ngross@insightmkt.com <mailto:ngross@insightmkt.com>

About Vistorm
Founded in 1991, Vistorm is a specialist in delivering industry leading security solutions. Partnering with leading manufacturers, Vistorm combines specialist Consulting, Technology and Managed Services capabilities to offer a complete portfolio of secure infrastructure services and solutions.

Vistorm believes that a clear information assurance strategy is fundamental to good corporate governance. In today's business environment, stakeholder value can be too easily and often unwittingly damaged by information-based risks. Information capital needs to be compliant, secure, available, reliable and accurate. Without this assurance, there is a real danger of financial loss or damage to reputation.

Vistorm is headquartered in Daresbury, Cheshire with 200 employees nationwide.

For further information please visit <http://www.vistorm.com>

 
Wednesday, July 12, 2006
Vistorm rides the Information Assurance wave

Oxford, UK, 12th July 2006: Leading security specialist Vistorm today announced ambitious expansion plans as it revealed new intelligence indicating that the UK’s Information Assurance market will double in size to become a £1.3billion industry by 2010.

According to the IDC research commissioned by Vistorm, security threats have combined with increasing regulation and compliance to push IT security to the top of the country’s boardroom agendas. Rather than being technical point decisions made by CIOs, security issues now affect brand, reputation and image and are the subject of holistic Information Assurance policies dictated at executive level.

As a further indicator of this national swing, Vistorm has sustained impressive year-on-year growth. Overall orders are 30 per cent up on last year; there has been a 45 per cent increase in demand for professional services and a 20 per cent increase in managed services. Vistorm’s portfolio of clients include international recruitment specialist Glotel, English Welsh and Scottish Railways and Three Valleys Water.   

“Our expansion plans are to grow the business again by 67 per cent overall next year,” revealed Vistorm’s general manager, sales and marketing, Darron Antill. “The growth in our professional services will be fuelled by our launch of eight new Information Assurance solution sets allied to our recently announced Information Assurance Appraisal - a high level security consulting service for executive boards.

“Plans to broaden our capability and increase our resources will support a 20 per cent growth in the managed services sector and we are already working towards significant increase in headcount, including new client directors plus technical and solution architects.

“Information Assurance has been around as a topic for quite a long time in the Government space but, as our analysis indicates, it is now booming in the corporate and commercial sectors and Vistorm is well positioned to support this growing market.”

(ends)


For further information please contact:
Rebecca Dean/Natalie Gross
Insight Marketing and Communications
01625 506416 / 01625 506427
rdean@insightmkt.com <mailto:rdean@insightmkt.com>/ngross@insightmkt.com <mailto:ngross@insightmkt.com>

About Vistorm
Founded in 1991, Vistorm is a specialist in delivering industry leading security solutions. Partnering with leading manufacturers, Vistorm combines specialist Consulting, Technology and Managed Services capabilities to offer a complete portfolio of secure infrastructure services and solutions.

Vistorm believes that a clear information assurance strategy is fundamental to good corporate governance. In today’s business environment, stakeholder value can be too easily and often unwittingly damaged by information-based risks. Information capital needs to be compliant, secure, available, reliable and accurate. Without this assurance, there is a real danger of financial loss or damage to reputation.

Vistorm is headquartered in Daresbury, Cheshire with xx employees nationwide. For further information please visit www.vistorm.com <http://www.vistorm.com>

 


 
ApplianSys acquires Freedom2 assets - ApplianSys strengthens its web caching portfolio and demonstrates its commitment

12th July 2006 - ApplianSys, a UK company designing, manufacturing and selling appliance-based technology has today announced it has acquired the assets of Freedom2, providers of a range of Internet solutions for the school and business markets. Freedom2 went into administration earlier this year and ApplianSys will continue to offer and support the Freedom2 brands including Freedom2Cache and Freedom2Teach.

"We see this acquisition as part of a programme of our investment in education," said Mike Clark, CEO, ApplianSys. "We are extremely committed to UK schools, colleges and education authorities and we are now in the process of integrating the Freedom2 products into our existing support operations, networks and customer care organisations to ensure a smooth transition and immediate value for customers and partners."

Any former customers of Freedom2 with a paid support contract will be offered a range of options by ApplianSys, which allow customers to secure ongoing support immediately. ApplianSys has a great deal of experience at providing caching solutions to UK schools, with an installed base of over 1,500 units. The company works closely with leading content providers such as Pearson KnowledgeBox and Espresso and its larger caches sit in the core networks of many LEAs.

This recent acquisition follows on the back of what looks likely to be another successful year for ApplianSys. The company has experienced 100 per cent growth per year since 2003 and this is set to double again this year. The company will concentrate on accelerating growth in the forthcoming year and further acquisitions offering synergies with the company's core appliancing business will also be part of the growth strategy.

In addition to the education market, ApplianSys also sells its range of server appliance solutions to LEAs and councils and to blue chip customers worldwide such as Exel, IBM, BT, Boots, Warner Bros, Panasonic, Cable & Wireless, Financial Times and London Business School.

-ends-

About ApplianSys
ApplianSys is a venture capital-backed, UK-based technology company that designs, builds and markets server appliances. It looks at the critical issues facing all IT managers and identifies where appliance solutions could provide answers to network, security and messaging issues. ApplianSys then selects best of breed technologies and builds them into server appliance solutions.

ApplianSys is a leading provider of caching solutions to UK schools, with an installed base of over 2,500 units. It works with leading solution providers in the education market, such as BT, Cable & Wireless, Pearson KnowledgeBox and Espresso.

In addition to its cache solutions for schools, ApplianSys markets a growing portfolio of network solutions worldwide, with blue-chip customers such as Financial Times, Warner Bros, Exel, Boots, London Business School and IBM.

The company was founded in 2000 and has headquarters in Coventry with offices in London and South Africa.

For further information please visit <http://www.appliansys.com>

For media enquiries, please contact Fiona Whyatt or Natalie Gross at Insight Marketing & Communications on tel: 01625 500 800 / fwhyatt/ngross@insightmkt.com

 
Thursday, July 06, 2006
PRESS RELEASE: ApplianSys enables schools in Suffolk to surf the web securely

Suffolk County Council rolls out CACHEBOX content filtering appliances

6 July 2006 - Suffolk County Council is rolling out content filtering software across schools in its region with the help of 300 CACHEBOXes from ApplianSys, a UK company designing, manufacturing and selling appliance based technology. The appliances, together with the E2BN Protex solution, will provide web filtering and content management to schools throughout the area. Students can now surf the Internet more securely, and broadband performance has improved. It has also enabled the schools to conform to regional guidelines on content, whilst also allowing them to extend the level of control locally.

Suffolk County Council is one of 11 councils in the East of England that make up the East of England Broadband Network, or E2BN. In order to meet the government requirement to improve broadband access in schools, E2BN, together with Cable & Wireless, is developing a broadband network across the councils to enable the sharing of resources and promote good practice, and raise teaching and learning standards.

Tim Wetten, ICT business partner for Customer Services Direct, provider of IT and other services to Suffolk County Council, said: "The E2BN Protex solution, co-created with ApplianSys, is based on open source software, which CACHEBOX supports. E2BN already uses CACHEBOX for its core network across the consortium and was therefore a logical choice for us to use locally. We have just started deploying one box in each school, and aim to complete the roll out in time for the new term. We want to ensure that we are enabling schools to deliver the best education they can to children in the area by getting the best out of their broadband network."

Mike Clark, CEO of ApplianSys, said: "This is a great solution for schools wanting to protect their students from unacceptable web content. They can also make the most out of their broadband network by storing information locally, making searching faster and using less bandwidth. Our ongoing relationship with E2BN, and their endorsement of CACHEBOX, is helping children and staff to raise standards in an area that has one of the fastest growing populations in the UK. This makes the broadband network crucial in the delivery of education."

David Cowell, director, Regional Public Sector at Cable & Wireless, said: "We have a framework agreement with E2BN, which allows us to develop the shared network for the region. We worked with them to assess the development of a content delivery and filtering service within the core E2BN network and chose CACHEBOX. When Suffolk County Council decided it needed local cache and filtering services, it was able to order the CACHEBOX appliances through the framework agreement, which delivers best value to E2BN members without the need for a time-consuming and costly evaluation and buying process. "

ENDS

Media contacts:
Natalie Gross/Fiona Whyatt, Insight Marketing & Communications Ltd
Tel: 01625 500 800
ngross@insightmkt.com or fwhyatt@insightmkt.com

Julie Franklin
Communications Manager, Customer Service Direct
Tel: 01473 265375
juli.franklin@csduk.com

About ApplianSys
ApplianSys is a venture capital-backed, UK-based technology company that designs, builds and markets server appliances. It looks at the critical issues facing all IT managers and identifies where appliance solutions could provide answers to network, security and messaging issues. ApplianSys then selects best of breed technologies and builds them into server appliance solutions.

ApplianSys is a leading provider of caching solutions to UK schools, with an installed base of over 2,500 units. It works with leading solution providers in the education market, such as BT, Cable & Wireless, Pearson KnowledgeBox and Espresso.

In addition to its cache solutions for schools, ApplianSys markets a growing portfolio of network solutions worldwide, with blue-chip customers such as Financial Times, Warner Bros, Exel, Boots, London Business School and IBM.

The company was founded in 2000 and has headquarters in Coventry with offices in London and South Africa.

For further information please visit http://www.appliansys.com

 

This feed contains news releases issued by the technology clients of Insight Marketing and Communications Ltd

www.insightmkt.com





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