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Insight Marketing - Client News
Tuesday, February 28, 2006
Azzurri strengthens board with 2 key appointments

Newbury, UK, 28th February 2006 - Communications and technology company, Azzurri Communications, is pleased to announce that Steve Dolton (43) formally Group Finance Director has been appointed Chief Operating Officer (COO) with immediate effect. The role will be focused on overseeing the activities of all the company’s operating divisions.

At the same time Ian Glanville (40) joins Azzurri as Chief Financial Officer. Both positions have main board status.

Ian joins Azzurri from KPMG Corporate Finance where he was a Partner leading KPMG’s focus in technology across Europe.  He qualified as a Chartered Accountant with KPMG in 1992 and specialised in corporate finance twelve years ago.

Ian has led over 40 successful transactions in the IT sector including all aspects of M&A and has recently undertaken a number of cross border transactions.  Ian has worked on key client relationships including Hewlett Packard and Oracle, and represented numerous venture capital organisations.

Martin St. Quinton, CEO, said: “Ian Glanville brings with him a wealth of experience and is an excellent addition to the team. Azzurri has grown considerably in recent years and as such it is important that we continue to strengthen our management at all levels. It was always our intention that Steve Dolton would eventually move over to the COO role given his extensive operational experience, and I would like to thank him for his excellent work as Azzurri’s Group Finance Director since our inception in July 2000.”

Ian Glanville, added: “I am privileged to be joining one of the most successful management teams in the industry. These are exciting times for Azzurri and I am looking forward to implementing the next phase of development and enabling the company to achieve its strategic goals.”


About Azzurri Communications
Azzurri Communications was formed in June 2000 with support from 3i and the Bank of Scotland and is currently made up of 15 strategic company acquisitions.  Azzurri Communications is one of the largest converged voice, data, and managed service consultancies in the UK.  Annualised turnover is in excess of £100 million.  There are 800 employees nationwide. Headquartered in Newbury, Azzurri currently has sales and support operations in Fareham, High Wycombe, London, Birmingham, Burnley, Hull, Leeds, Sheffield and East Kilbride. 

Backed by leading manufacturers and networks, Azzurri provides solutions that include voice, data, networking, digital print and mobile.  Azzurri also provides consultancy such as in-depth communications audits for large corporations and comprehensive telecoms management services.  For further information visit <http://www.azzurricommunications.com/>

Rebecca Dean
Insight Marketing
01625 506416

Monday, February 20, 2006
Premiere Global Services Extends Lead in Email Marketing With Acquisition of Accucast Inc.

Intelligence-based platform improves company's capabilities in on-line marketing

London, 20 February, 2006 -- Premiere Global Services, a global outsource provider of business process solutions, today announced it has acquired Accucast Inc., a pioneer of email communications services and recognised industry leader in on-line marketing. Accucast's intelligence-based platform leverages event and customer data in real time to create highly relevant, personalised marketing campaigns that result in increased response rates and improved customer relationships for more than 200 clients, including ACE Hardware, Brown Forman, Delta Air Lines, Regions Bank and Travelocity.

With a scalable, open standards platform, Accucast's full suite of email campaign management tools and intuitive user interface empower enterprise clients to unlock the value of their customer data by translating it into actionable email marketing campaigns. Accucast enables clients to deliver dynamic content that is tailored to the individual customer with trigger-based emails at every stage of the customer lifecycle. The acquisition of Accucast brings additional functionality to Premiere Global's growing Marketing Automation business practice, including more robust database management, reporting and content creation tools, and a user interface recognised for its ease of use. In addition, Accucast brings a nationally recognised strategic and creative services team to Premiere Global.

"I am pleased to welcome the Accucast team and to further our lead in this important and vibrant market," said Boland T. Jones, Chairman, founder and CEO of Premiere Global Services Inc. "By combining Accucast's software-based email marketing tools with our global multi-channel electronic delivery capabilities, including high-volume voice, fax and SMS, we will offer enterprise customers solutions such as collections, renewals, and on-line bill paying that we believe no other company can provide. We plan to integrate Accucast's tools into our larger Alerts & Notifications business practice later this year, enhancing the relevancy and ROI of all customer communications."

"We are excited to increase the value we offer our clients by augmenting our email capabilities with Premiere Global's multi-channel platform," said Michael Pridemore, co-founder and CEO of Accucast Inc. "We are thrilled to join the Premiere Global team as the company offers a unique and compelling value proposition to the market by extending the benefits of real-time customer marketing management to the much larger segment of ongoing production messaging."


About Premiere Global Services
Premiere Global Services is a leading global provider of innovative business communications and data services. Customers use our ASP platform to process and deliver large quantities of individualised, business critical information via enhanced Email, Fax, Voice and SMS. Premiere Global Services offers outsourced document delivery, data capture, alerts/notifications and campaign marketing solutions that automate customers' business processes and improve efficiency levels enterprise-wide. We also offer a full suite of VoIP-based collaboration sessions and conferencing solutions, including automated, operator-assisted and Web collaboration services that enable customers to communicate real-time via our advanced, open standards global conferencing platform.

Premiere Global serves more than 46,000 corporate accounts in nearly every business sector, throughout 19 countries worldwide. Our corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326.

Additional information can be found at http://www.premiereglobal.com or contact our local office in the United Kingdom on +44 (0)20 7444 0700.


A new charity will launch in Manchester later this month backed by young entrepreneur Andrew Lazare.

Aptly named Ignite the Soul, the non-profit making registered charity aims to support young Jewish adults by running a programme of events which will allow them to interact socially while learning more about their heritage.

Rabbi Danny Bergson is joining Andrew Lazare to head up the charity, having spent the last two years working in a similar role with young professionals and students in Fallowfield.

"The main purpose of Ignite the Soul is to give young Jews the chance to make a connection, with both each other and their religion," said Rabbi Danny Bergson.

"We will provide regular Friday night meals, monthly shabbatons, Hebrew speaking lessons, festival events, educational programmes, one-to-one learning, an annual shabbaton in Israel and we are also planning an educational trip to Eastern Europe later this year."

Andrew Lazare, managing director of Manchester-based off plan property specialist Urban Logic, is delighted that what has been a long-term goal of his is finally in sight.

"Urban Logic supported a group of young Jewish adults last year on an educational trip to Israel - the highlight of which was a breakfast meeting with Moshe Katsav, president of Israel, followed by prayers in his private synagogue," he said.

"The trip was a tremendous experience for the individuals concerned and it was a privilege for my company to offer its support.

"Witnessing the level of fulfilment this trip achieved, strengthened my determination to drive the launch of Ignite the Soul and to work closer with Rabbi Danny Bergson.

"Today pressures of work and the consumer society mean that traditional community ties have been weakened.

"The aim of Ignite the Soul is to provide quality time and space to re-establish the connection between Jews as individuals and with their heritage. We hope to make the Jewish faith more accessible to young people."

Ignite the Soul is aiming to raise £150,000 during its first year of activity to help subsidise its projects. To learn more about the charity and its programme of events, call Rabbi Danny Bergson on 07976 312 825.

- ends -

For more press information contact Elizabeth Swain or John Butters at Bell Pottinger North on (01625) 506444 or email eswain@bellpottingernorth.co.uk / jbutters@bellpottingernorth.co.uk

Tuesday, February 14, 2006

Taking control of more than just bricks and mortar

London - 14 February 2006 -- By taking control of the wireless activity in
the airspace in and around your buildings, and then offering it as a service
to other organisations and individuals, you can rapidly create competitive
advantage and a revenue-generating asset for your business says Red-M Group,
a leading provider of services and products for managing wireless

Applying Red-M's Total Airspace Management (TAM) approach will provide
commercial property developers, landlords and tenants with the strategic
framework and solutions needed to design, implement and manage today's
complex and challenging multi-spectrum wireless environments.

British Land is one of the first property owners in the country to recognise
that wireless technology requires active management if it is to be an asset
rather than a liability. With 1.4m square feet of retail space, 270 tenants
and more than 25 million visitors a year, Meadowhall is a dynamic, busy
community that would be negatively affected by ad-hoc wireless expansion.

Mark Higgins, British Land's Head of Retail Technology and Head of IT at
Meadowhall said, "We want to protect the technology investment that
retailers and ourselves have already made at Meadowhall and maximise the
opportunity to use wireless technologies for competitive advantage.
Offering wireless services to customers who, in turn, benefit from an
enhanced shopping experience could generate new revenues. Retailers also
benefit from wireless technologies through improved, more efficient
operations and increased systems flexibility."

Andrew Barker, Chief Marketing Officer of Red-M Group, said "All public
environments should treat wireless technology as the fourth utility along
with water, electricity and gas. Modern 'always-on' consumers want mobile
access wherever they go, which is why wireless is such a fast growing
technology. In the retail environment, we have wireless security cameras,
location-based marketing, personalised mobile TV, broadband and
machine-to-machine communications. With all this wireless activity going on
in the air around us, airspace has become a valuable asset that needs to be

Red-M has implemented wireless systems in more than 300 buildings throughout
the UK, including the busiest airport (Heathrow) and the highest building
(Canary Wharf), as well as shopping malls, manufacturing facilities and
stadia. The company recently completed private equity investment of £5.4m.
"This funding will enable Red-M to accelerate the development of our TAM
services and products, to help more customers make their airspace pay", said
Dave Richmond, Chief Executive Officer, Red-M Group.

-- Ends --

About British Land
British Land is a property investment company listed on the London Stock
Exchange, investing in prime, modern properties. The company's portfolio is
valued at £12.5 billion: the majority is directly owned and managed; the
balance is held in joint ventures and partnerships. Visit

About Red-M Group Ltd
Red-M designs, delivers and manages multi-spectrum wireless infrastructures
in challenging environments, for mission-critical applications. The
company's portfolio of services, delivered using a structured approach known
as Total Airspace Management (TAM), is underpinned by unique software tools
specialist wireless knowledge. Red-M's TAM approach has been applied for
major enterprises, network operators and the public sector. The Red-M Group
was created by the merger of Red-M (Communications) Ltd and CDS Ltd, founded
in 1999 and 1995 respectively. Visit http://www.red-m.com

Press contacts:
Ann Fielder / Kate Smith
Insight Marketing and Communications
0208 564 6385 / 01625 506 420
afielder@insightmkt.com / ksmith@insightmkt.com

Medway Council becomes first UK organisation to use IPFX call cen tre solution from Redstone Converged Solutions

Council turns IP telephony into business tool improving customer service and
reducing operating costs

February 14, 2005 - Redstone Converged Solutions today announced the
implementation of the innovative IPFX call centre solution for Medway
Council. The solution will assist the council in handling its internal IT
support calls from over 220 sites and 7000 staff and thereby improve
customer service, reduce operating costs and simplify management.

The solution comes immediately after Redstone signed the UK's first reseller
agreement with IPFX, a developer of computer telephony integration
solutions, for its module based IP telephony solution that routes calls,
provides call agents with a managed call flow and gives customers a positive

The IPFX call centre solution includes IP phone systems and interactive
voice response. Unified messaging links to the agent's Microsoft Outlook
allowing incoming callers to be told whether the agent is in a meeting, on
holiday or at lunch, and when they are back. Other functions include
virtual queuing allowing callers to log their query and return to their work
knowing that they have not lost their place in the queue, and last agent
routing which redirects a caller back to the last agent they spoke to.
Supervisor reporting that gives real-time grade of service and KPI triggers
as a desktop dashboard.

Michael O'Connor, Medway's IT manager commented: "We have a history of using
innovative and smart technology to provide a better and more efficient
service for our users. Because of our existing long term relationship with
Redstone, when they suggested using IPFX as part of our strategy to turn our
IP telephony into a business tool, we trusted their advice."

"Though it is too early to give any quantitative results", O'Connor
continued, "service users have been impressed with the new service levels
and IP telephony is more efficient and cheaper with plenty of connectivity.
Redstone's best of breed approach to providing solutions made it easy for
the IPFX solution to complement and be integrated into the existing Cisco

Rob Coyne, chief commercial officer, Redstone Converged Solutions said: "Our
focused state of the art application offering for local government lets
local authorities focus on running a business rather than the technology. By
signing with IPFX we bring more options to meet their goals."

IPFX UK managing director, Paul Todd, said: "I am delighted that Redstone
recommended our products to Medway. It was clear from the start that the
council's mission was to develop the future of communication technology and
provide end to end creative solutions for its call centre customers. IPFX
has a very high market share with Cisco IP Telephony deployments in
Australia/New Zealand and this roll out to the UK is part of our expansion
programme. IPFX already has the most feature rich IP Telephony
applications in the market and we are continuing to innovate for the benefit
of our customers."

- ends -

About Redstone
Redstone plc delivers a complete range of specialist voice, data and smart
building communications services and networking solutions. As a multi-tier
ISP and network operator holding a telecom licence, the company has 370
staff in eight UK offices and a turnover of over £60m (2004). As an
end-to-end provider, Redstone can manage the lifecycle of any solution from
consultancy to delivery and managed services, backed up by excellent
customer care. It has accreditations from Cisco and Avaya as a Global
Partner and strategic partnerships with vendors including BT Wholesale and
Siemens. Working across all market sectors, Redstone has particular
expertise in education, healthcare, local government, property and retail.
Redstone is Cisco Systems UK Mobility Partner of the Year and won the 2003
Channel Network Award for innovation for developing the retail network
infrastructure at Bullring Birmingham. For more information see

About IPFX
With offices in the UK and Australasia, IPFX is a dynamic developer and
distributor of Computer Telephony Integration (CTI) solutions and offers
training and support of a high level to customers and resellers. IPFX is a
key IP Communications Telephony solution partner for Cisco and its solution
is one of the leading applications in the Australasian market with over
1,100 systems and 200,000 end users. The key benefit that users are seeing
from using IPFX applications is significant improvements in employee
productivity. For more information see http://www.ipfx.com

Press Contacts:
Ann Fielder / Sheelagh Connelly
Insight Marketing and Communications
0208 564 6385 / 01625 506 435
afielder@insightmkt.com / sheelagh@insightmkt.com


Survey reveals that majority of people still receive bank statements through the post, leaving them at risk from rising cases of identity theft

14 February, 2006 - 70 per cent of people are now doing their banking online, but when it comes to receiving statements, 72 per cent prefer to receive their monthly bank statement via post and email or by post alone despite the growing threat from identity theft, according to a survey by Premiere Global Services (PGS).

The survey of 1,000 UK residents showed that 42 per cent of people still receive their bank statements in the post and a further 30 per cent receive them via email but have a second copy sent in the post, despite the fact that Royal Mail is currently facing a record £11.4m fine over lost and stolen mail. An investigation by regulatory body, Postcomm, revealed that more than 14 million letters were lost in 2005.

Identity theft is now the fastest growing crime in Britain, costing the UK £1.7billion each year, £72million of which is directly attributed to lost mail. A bank statement is a vital tool for any fraudster, revealing enough about a person, along with publicly available data such as the electoral roll and credit databases, for a criminal to do serious damage. The Home Office reports that stealing bank statements that arrive via post or retrieving those that are thrown out are the most common forms of identity theft. According to Experian, one in five bins contain enough information to steal an identity.

According to Javelin, customers who rely on paper statements to track account activity detect fraud 114 days after it occurred, compared to the average 18 days it takes for online or ATM users to notice a problem.

PGS's UK general manager, Simon Bushell, commented: "Identity theft is clearly on the rise with the Home Office recording more than 100,000 reported cases every year. Having bank statements delivered via email is an obvious way of denying criminals access to financial information and because statements remain online, or are received electronically they can be filed securely on a PC or printed and filed locally.

"Banks should be encouraging more people to receive their financial records via email and investing in appropriate security. With today's wealth of options, such as secure encryption, token authentication, multiple passwords and biometrics, there is no reason why email should not be adopted by a significant proportion of businesses and consumers for delivery of statements."

Premiere Global Services' Statement Manager service enables users to deliver financial statements via secure email, saving up to 85 per cent on postal costs and increasing the timeliness and security of sensitive financial information. The solution is already in use by at least one of the UK's leading high street banks and several of its US clients.


About Premiere Global Services
Premiere Global Services is a leading global provider of innovative business communications and data services. Customers use our ASP platform to process and deliver large quantities of individualized, business critical information via enhanced Email, Fax, Voice and SMS. Premiere Global Services offers outsourced document delivery, data capture, alerts/notifications and campaign marketing solutions that automate customers' business processes and improve efficiency levels enterprise-wide. We also offer a full suite of VoIP-based collaboration sessions and conferencing solutions, including automated, operator-assisted and Web collaboration services that enable customers to communicate real-time via our advanced, open standards global conferencing platform.

Premiere Global serves more than 46,000 corporate accounts in nearly every business sector, throughout 19 countries worldwide. Our corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326.

Additional information can be found at http://www.premiereglobal.co.uk or contact our local office in the United Kingdom on +44 (0)20 7444 0700.

Wednesday, February 08, 2006

All businesses should enable remote working in order to prepare for disaster recovery, advises IT consultancy Frontier Technology

8 February, 2006 - Remote working should no longer be considered an employee perk but a business necessity according to IT consultancy, Frontier Technology, who believes that remote working is what sets apart those organisations that continued to operate through the disasters of 2005 including the Hemel Hempstead fires, Hurricane Katrina and the London Bombings.

"Remote working has long been seen as a 'nice to have' by many companies," explains Frontier Technology director, Rafael Khokhar, "but when Hurricane Katrina hit America last year, it actually became a lifeline for many organisations when employees could not physically reach their desks to continue working. Businesses in the UK may think that a hurricane is not really an issue but one in five organisations are hit by some form of disaster every year and every disconnected hour equates to hundreds of thousands of pounds in lost productivity. Enabling employees to access the information they need 24x7, without fail, is therefore essential."

Frontier suggests that all organisations should follow five steps to develop a business continuity contingency plan:
- Analyse your business
- Assess the risks
- Develop a strategy
- Develop a business continuity plan
- Rehearse the plan on a regular basis

"Part of a business continuity strategy should involve identifying essential functions and those individuals responsible for them," continues Khokhar. "Those people should then be given secure remote access to all business information they are authorised to access. Working from another site may be an option but this is an expensive approach and for smaller organisations this simply isn't possible, so it is important that those key individuals have flexible access to connect to the company infrastructure from anywhere in the world."

Authorised access to information is not the only consideration in today's climate of real-time collaboration. Businesses should also have the technology in place to enable individuals to hold online meetings when getting together face-to-face is not possible - the appropriate communication services should be available to all individuals and security controls implemented to avoid further disasters caused by malicious attacks.


About Frontier Technology
Frontier Technology is a UK IT consultancy providing consultancy services, design and delivery of secure IT infrastructures that allow businesses to access and manage all their IT assets with the minimal effort. This is achieved through Frontier's key service offerings of mobility, remote access, disaster recovery, and business continuity.

For more information visit http://www.frontiertechnology.co.uk


This feed contains news releases issued by the technology clients of Insight Marketing and Communications Ltd


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