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Insight Marketing - Client News
Wednesday, October 11, 2006
Redstone Partnership with numéro Announces 'Step Change' in Services and Performance for Contact Centres

Redstone Converged Solutions, a leading provider of truly integrated end-to-end converged IP solutions, announced a powerful new partnership with numéro, the specialist customer response solutions company. This partnership is key in reinforcing Redstone's continued commitment to provide step change in services and performance for contact centres.

numéro's software solutions control, streamline and automate business processes associated with managing and responding to all 'non-voice' customer interactions (email, SMS, web-forms, fax, correspondence), to provide the same high level of service to customers as the telephony route.

Guy Colclough, chief executive, numéro said: "The challenge for companies is to ensure that regardless of the way a customer contacts them, the customer experience is consistently high across all channels. We are excited to be working with Redstone and together providing contact via all channels for the successful operation of a true 'contact centre' environment. It marks the next phase in numéro's ongoing development."

Martin Balaam, chief executive, Redstone plc said: "With numéro onboard, we believe we are the only solution provider that can provide end-to-end services, including telecommunications, to support the next generation of contact centres in the UK. Our reputation for innovation, and the ability to design and deliver solutions for our customer base ,is strengthened with partners such as numéro."

About Redstone Converged Solutions
Redstone Converged Solutions is a leading provider of converged IP solutions, with expertise in contact centres, voice and video, IP networks, Intelligent Building (OneNET) and security. It is a division of Redstone plc, which has 500 staff, a turnover in excess of £140 million, offices throughout the UK and Ireland and is committed to becoming a leading provider of telecoms and IT solutions for business and public sector organisations.

Redstone Converged Solutions brings together the combined knowledge and experience of Xpert Communications and Redstone's solutions businesses and has numerous accreditations including Avaya gold, BT premier, Cisco gold, Microsoft gold and Mitel platinum among others. Redstone Converged Solutions takes pride in providing leading edge, innovative solutions to businesses and organisations in the health, education, local government, retail and finance sectors. For more information of products, services or other news, visit: http://www.redstoneconverged.co.uk

About numéro
numéro is a specialist UK solutions company that builds and delivers world class customer response applications for the non voice, inbound and outbound text channels. The SmartAgént application is seen by some as the ACD / IVR equivalent of the telephony world. Our clients include Argos, Capita, expèrian, Tesco, JD Williams and many others.

SmartAgént is a third generation automated and personalised response engine that powers some of the UK's and Europe's leading on line customer service organisations. SmartAgént can handle any type of inbound message category and can build personalised responses which can be actioned without agent intervention. For more information visit: http://www.thisisnumero.com

Press Contacts:
Sheelagh Connelly / Fiona Whyatt
Insight Marketing and Communications
01625 500 800
sheelagh@insightmkt.com / fwhyatt@insightmkt.com
http://insight-marketing.blogspot.com

 

This feed contains news releases issued by the technology clients of Insight Marketing and Communications Ltd

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