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Insight Marketing - Client News
Friday, September 29, 2006
Redstone Showcases Solutions To Provide Intelligent 'Step Change' In Services And Performance Of Contact Centres

Visitors to Call Centre Expo 2006, Europe's number one event for customer contact solutions held at the NEC Birmingham, will be able to talk to Redstone plc, a leading national provider of communications and IT solutions, at its stand B10 from the 3rd - 4th October. Redstone will be sharing the stand with key partners VoiceVault and numéro. Also at the stand will be leading provider of customer management services and Redstone customer, TSC.

Redstone will be demonstrating how it is driving a step change through the use of intelligent data and call handling, intelligent voice handling solutions and an array of blended telecom services. All of which are helping customers to work more efficiently and securely, ensuring a better end-user experience.

Specifically, Craig McCalley, Redstone Converged Solutions' sales director will be available to discuss how:

> Redstone can reduce complexities in ICT environments while improving agent productivity
> Deliver real productivity gains through intelligent call routing
> Handle growing volumes of non-voice customer interactions, and how this will significantly reduce costs.

Martin Balaam, chief executive, Redstone plc said: "Call Centre Expo is a key event for us to showcase our intelligent application of the latest voice and data technologies and our success. This year, we are focusing on how Redstone can improve agent productivity by a number of means, including intelligent call routing. Also, we will demonstrate how working with partners, we are driving a step change in the way contact centres do business."

One-to-one interviews can be arranged with Redstone's sales director Craig McCalley on the Redstone stand during the exhibition or after the show. Please contact Insight on 01625 500 800 or Lena Andersson on 07909 680723

- ENDS -

About Redstone plc
Redstone is a leading provider of IT and communications solutions for businesses and organisations of all types and sizes. Redstone is uniquely positioned as the only IT and communications provider within the UK and Ireland to be able to offer all core competencies in house. Each division is recognised as a market leader in its own right: Redstone Telecom offers fixed line telephony, Redstone Mobile offers mobile telephony, Redstone Converged Solutions offers contact centre solutions, IP communications and IP networks. Redstone Managed Solutions offers Microsoft applications, server/desktop and network integrity and Redstone Technology offers enterprise server and storage area networks. http://www.redstone.co.uk

About numéro - numéro is a specialist UK solutions company that builds and delivers world class customer response applications for the non voice, inbound and outbound text channels. The SmartAgént application is seen by some as the ACD / IVR equivalent of the telephony world. Our clients include Argos, Capita, expèrian, Tesco, JD Williams and many others.

SmartAgént is a third generation automated and personalised response engine that powers some of the UK's and Europe's leading on line customer service organisations. SmartAgént can handle any type of inbound message category and can build personalised responses which can be actioned without agent intervention. For more information visit: http://www.thisisnumero.com

About Biometric Security Ltd - VoiceVault is a Biometric Security Ltd product. Biometric Security Ltd is a privately owned company backed by The Chiimu Partnership LLP and Eden Ventures LLP with a head office in Chertsey, UK and additional offices in Dublin, Ireland and California. Development of VoiceVault commenced in 1996. Although its primary purpose is to deliver voice verification within a commercial environment, the core technology was developed in close collaboration with government and the military. For more information visit: http://www.voicevault.com

About TSC - TSC was formed in 1994 with a vision to provide best-in-class contact centre services and technology solutions. Since then, TSC has expanded quickly to create eight contact centres throughout Scotland, bringing employment to rural communities. Our commitment to excellence has established TSC as Scotland's leading contact centre company and a leading provider of highly innovative business solutions and services, for which we have won many awards. In 2005, TSC moved into England with the acquisition of its Dearne Valley operation. TSC also has partnerships with two major offshore organisations: Transworks in India and the Dialogue (CHK SP) Group in South Africa. For more information, go to: http://www.tsc.co.uk

Press Contacts:
Sheelagh Connelly / Fiona Whyatt
Insight Marketing and Communications
01625 500 800
sheelagh@insightmkt.com / fwhyatt@insightmkt.com
http://insight-marketing.blogspot.com

 

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