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Monday, September 18, 2006
Redstone Converged Solutions provides contact centre solution for Northern Ireland Water Service

Redstone joins Xansa-led consortium

Redstone Converged Solutions, providers of voice, data and networking solutions has won a contract worth £1.2 million with outsourcing and technology company, Xansa. As part of the Xansa-led Crystal Alliance consortium, Redstone Converged Solutions will provide Northern Ireland Water Service (NIWS) with an end-to-end contact centre solution. This solution is being provided as part of the Crystal Alliance's contract for the provision of the utility company's new customer management systems.

Redstone Converged Solution has rolled out Avaya Communication Manager. This call processing software will help provide NIWS' 760,000 customers with a fast and efficient customer service department. The software allows for calls to be answered more effectively and for customer queries to be dealt with more efficiently and, as it will be integrated with the back-end CRM system, agents will have background information on the customer at their fingertips.

"The Crystal Alliance is a consortium of partners who will deliver industry-leading standards of service by bringing their own specialist capabilities to deliver on this contract. Redstone Converged Solutions has a proven track record and expertise in the delivery of contact centre solutions and NIWS' contact centre agents and customers will both benefit from this solution," commented Alistair Cox, chief executive, Xansa.

Paul Kennedy, managing director, Redstone Converged Solutions, said: "We are delighted to be part of the Crystal Alliance. Our service excellence and extensive experience in the provision and deployment of telephony has allowed us to work with Xansa to provide NIWS with a best-of-breed contact centre solution that will allow for excellence in customer service."

The contact centre solution is due to go live in October 2006 and Redstone Converged Solutions is offering full training for the system and is contracted to provide ongoing maintenance and support over a seven year period.

NIWS, an agency within the Department for Regional Development Northern Ireland (DRD) awarded Xansa the seven-year, £70 million contract for the provision of a new customer billing and contacts system. To fulfil the contract, Xansa formed the Crystal Alliance - a strategic alliance of best-of-breed partners consisting of Echo Managed Services and AMT-SYBEX.

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About Redstone Converged Solutions
Redstone Converged Solutions is a leading provider of converged IP solutions, with expertise in contact centres, voice and video, IP networks, Intelligent Building (OneNET) and security. It is a division of Redstone plc, which has 500 staff, a turnover in excess of £140 million, offices throughout the UK and Ireland and is committed to becoming a leading provider of telecoms and IT solutions for business and public sector organisations.

Redstone Converged Solutions brings together the combined knowledge and experience of Xpert Communications and Redstone's solutions businesses and has numerous accreditations including Avaya platinum, BT premier, Cisco gold, Microsoft gold and Mitel platinum among others. Redstone Converged Solutions takes pride in providing leading edge, innovative solutions to businesses and organisations in the health, education, local government, retail and finance sectors. With over 10 years of expertise in the fields of voice and data, Redstone Converged Solutions represents a unique proposition in the convergence market - Redstone Converged Solutions understands telecoms and ICT. Its mission is simple, to provide secure, resilient, future-proof IP networks and innovative, integrated IP communications solutions and services which enable our customers to become leaders in their marketplace. For more information of products, services or other news, visit: http://www.redstoneconverged.co.uk

About Xansa
Xansa is an outsourcing and technology company. Committed to delivering guaranteed business outcomes through a combination of technology and process expertise, Xansa gives its clients the freedom to do more with their business. Strong relationships, commercial innovation and an integrated Indian delivery capability ensure that Xansa drives real and long-term cost reductions, performance improvements and new ways of working tailored to each client. The services Xansa provides are business and technology consulting, IT implementation, IT outsourcing and business process outsourcing. Head-quartered in Reading, Berkshire, Xansa is listed on the London Stock Exchange (LSE: XAN) and has over 8,000 people in the UK and India. http://www.xansa.com

 

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