Liverpool Direct Limited mitigates risk and increases operational performance with Vistorm
Information assurance specialist Vistorm, today announced a £1m managed services deal with local government venture, Liverpool Direct Limited (LDL). Working with Vistorm, LDL now has a secure network infrastructure in place, which has enhanced customer service and increased operational performance and efficiency.
Liverpool Direct Limited is the joint venture company set up between Liverpool City Council and BT to help Liverpool City Council transform the way it provides services to the community. The new platform supplied by Vistorm, enables LDL to maintain its high standard of service delivery, ensuring no financial loss and enhancing reputation of the council locally and across the UK.
LDL's previous security infrastructure, implemented in 2001, had become outdated which was leading to difficulties in the ability to provide a quality service to its customers more importantly LDL recognised that it had to address the issue to mitigate the increased vulnerability from attack. The inefficiency of the infrastructure meant that Internet access had become slow, causing poor customer perception of the council as well as creating service delivery issues.
Vistorm has provided an end-to-end information assurance solution, providing high levels of protection for both internal and external services. To combat the potential business risks, Vistorm worked with LDL to implement a range of managed services solutions that protect the LDL perimeter and internal infrastructure from compromise and also accelerate the performance of Internet traffic using content control solutions.
The Vistorm managed service helps to prevent network administrators from being swamped by security alerts, and ensures the provision of secure Internet and extranet services for all LDL employees and customers.
"By taking advantage of Vistorm's wide range of information assurance capabilities, we have been able to enhance our customer service offering, and in turn build customer confidence," comments Mark Orford, Head Of Technical Architecture and Strategy at Liverpool Direct. "Now that our security has been enhanced, downtimes are shorter and there is greater trust between us and our business partners."
Vistorm's team of security experts ensures that alert response times are maintained, and changes to the infrastructure are understood and implemented correctly. Through the MyVistorm customer portal LDL employees are given access to the latest security and service information"
"Our managed service offering is designed to reassure clients and ease the burden of day-to-day administration of crucial IT operations. LDL now has round-the-clock peace of mind, with the absolute minimum of system downtime - at a fraction of the cost of providing the services in-house," concludes Martin Dipper, general manager, managed services, Vistorm.
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Founded in 1991, Vistorm is a specialist in delivering industry leading security solutions. Partnering with leading manufacturers, Vistorm combines specialist Consulting, Technology and Managed Services capabilities to offer a complete portfolio of secure infrastructure services and solutions.
Vistorm believes that a clear information assurance strategy is fundamental to good corporate governance. In today's business environment, stakeholder value can be too easily and often unwittingly damaged by information-based risks. Information capital needs to be compliant, secure, available, reliable and accurate. Without this assurance, there is a real danger of financial loss or damage to reputation.
Vistorm is headquartered in Daresbury, Cheshire with 200 employees nationwide.