Leading voice and data communications company Azzurri Communications today announced that business centre specialist, OREGA, has just gone live with a new Mitel communications platform at its head office in Staines, Middlesex. Azzurri installed the new system within 24 hours over the weekend, and ensured that it was fully up and running by the time businesses returned to work in OREGA’s office environment on the Monday morning.
The new system enables OREGA to provide a cutting edge communications platform for its business centre occupants, as well as increasing reliability and simplifying adds, moves and changes processes.
Founded in 2000, OREGA is an award winning serviced office provider, offering flexible office environments for a wide range of companies.
When OREGA made plans to expand its business it decided that the time was right to look at how its communications set up could be improved for its business centre occupiers. The very nature of the serviced office environment means that changes to the building’s communications set up are frequently being made. OREGA was finding that, whilst up the current task, its aging Nortel System was unlikely to accommodate future developments in telecommunications technology.
“Instead of having an ongoing maintenance contract, we have historically had to pay for every change we wished to make on an individual basis. The whole moves, adds and changes process was becoming cumbersome and impractical,” comments Paul Finch, managing director, OREGA Business Centres.
“It was of paramount importance that the new solution was installed over 24 hours when our offices were empty and it had to be up and running by the time businesses returned to work at the start of the week. Working hand-in-hand with our own technical staff Azzurri had the solution ready for our clients when they returned to work.”
Following detailed discussions, Azzurri recommended a Mitel® 3300 Integrated Communications Platform (ICP).
With refreshed technology in the head office location, occupants can now take advantage of a fully IP enabled communications system. Reliability and availability of the phone system have been improved and with successful 'future-proofing' of the network, OREGA now has the clear IP migration path they need, without the need for additional network upgrade.
Moves, adds and changes are still a part of everyday life at the business centre but the whole process has been simplified and can now be done internally without having to rely on a third party.
“The combination of Mitel technology which we have already tested in another location, with Azzurri’s deep understanding of our requirements and business goals, means that we have a solution in place that clearly enables us to meet our needs, both today and for the foreseeable future. It was the overall package offered by Azzurri and Mitel that impressed us. The fact that we can now improve our customer service levels is of immense benefit to us as a growing organisation and simply put, helps to ensure that we retain existing customers and attract more new ones,” continues Finch.
OREGA is now looking to extend its partnership with Azzurri by consulting with the company on a number of other telecoms projects.
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About Azzurri Communications
Azzurri Communications was formed in June 2000 with support from 3i and the Bank of Scotland and is currently made up of 15 strategic company acquisitions. Azzurri Communications is one of the largest converged voice, data, and managed service companies in the UK. Annualised turnover is in excess of £100 million. There are circa 800 employees nationwide. Headquartered in Newbury, Azzurri currently has sales and support operations in Fareham, High Wycombe, Kingston, Birmingham, Burnley, Hull, Leeds and East Kilbride.
Partnering with leading manufacturers and networks, Azzurri provides solutions that include voice, data, networking, digital print and mobile. Azzurri also provides consultancy such as in-depth communications audits for large corporations and comprehensive telecoms management services. For further information visit www.azzurricommunications.com